Claims Adjuster Presentations and Online Courses

If you’re a claims adjuster seeking registration with the National Flood Insurance Program (NFIP), review the information below for the claims adjuster certification presentation schedule and online course information.

Claims Adjuster Certification Presentations

To adjust flood losses for NFIP insurers, independent adjusters must register with FEMA and possess an active Flood Control Number (FCN). Adjusters must meet certain qualifications and attend an annual NFIP Claims Presentation.

Sign up for NFIP Training Bulletins to be notified when new or updated flood insurance presentations are available.

Upcoming NFIP Claims Presentation Schedule

A new series will be offered between January and May 2022. Sign up for NFIP Training email updates to be notified when new or updated flood insurance courses are available.

If you have questions, please contact NFIP training.

Online Courses from the Emergency Management Institute

NFIP offers free online courses through the FEMA Emergency Management Institute Independent Study Program covering basic and specialized claims topics, as well as courses in general flood insurance topics which may be of interest to claims adjusters.

Please note: Courses are NOT approved for continuing education (CE) credit by any State Department of Insurance.

EMI Independent Study course exams require a FEMA Student Identification (SID) Number. Register for an SID.

• NFIP Claims Review For Adjusters (IS-1104)

  Take the NFIP Claims Review for Adjusters training course now. New and experienced adjusters seeking the necessary knowledge and skill to adjust claims for the NFIP will find Claims Review for Adjusters, formerly a 7-hour classroom presentation, essential for adjusting NFIP claims. This course defines the role, standards and necessary requirements to adjust claims within the NFIP. In addition, it offers an overview of the Standard Flood Insurance Policy through a step-by-step outline of the similarities and contrasts found in the Dwelling Form, General Property Form, and the Residential Condominium Building Association Policy. With a focus on providing excellent customer service, this course also identifies common errors and adjustment issues where special attention is needed to ensure a high level of quality in the claims settlement process.

  Prerequisites: Completion of Introduction to Flood Claims (IS-1112) and Adjuster Customer Service (IS-1107) is recommended.

   

• Adjuster Customer Service (IS-1107)

  Take the Adjuster Customer Service training course now. Adjusters are among the first responders to interact with policyholders after a flood and therefore play a critical role in representing the NFIP. Due to the traumatic nature of a flooding event, adjusters must create and maintain a customer-centric focus during each interaction with the policyholder. Adjuster Customer Service provides guidance on using empathy, sincerity, friendliness, and other skills to communicate effectively with policyholders. The course reviews the attributes of excellent customer service and aids the adjuster in building positive rapport with each policyholder.

  Prerequisite: Completion of Introduction to Flood Claims (IS-1112) is recommended.

   

   

• Introduction To Flood Claims (IS-1112)

  Take the Introduction to Flood Claims training course now. NFIP flood losses and loss settlements are particularly specialized. A flood adjuster must be qualified and must complete the process of becoming an NFIP certified adjuster to adjust NFIP claims. NFIP adjusters achieve levels of authority based on flood adjusting experience and knowledge of the Program. Introduction to Flood Claims provides an overview of adjusting NFIP claims and reviews the Program’s Standard Flood Insurance Policy.

• Understanding Basement Coverage (IS-1109)

  Take the Understanding Basement Coverage training course now. Due to coverage limitations, adjusting claims in buildings with basements can be challenging. Understanding Basement Coverage reviews key characteristics of basement buildings and discusses covered and non-covered building and personal property items located in basement buildings. The course concludes with a review of special adjustment issues.

• Introduction To Commercial Claims (IS-1111)

  Take the Introduction to Commercial Claims training course now. Introduction to Commercial Claims reviews the General Property Form as it relates to both small and large commercial claims, and provides a review of certification requirements, adjuster authority, documentation requirements, and adjustment standards and requirements. Knowledge in each of these areas is fundamental to meeting Program requirements for flood adjusters. The course presents two case studies that reflect real world flood adjusting experiences, and challenge the learner to apply flood adjusting concepts involving policy limits, estimating the reserve, and coverage restrictions.

  Prerequisites: This course covers a specialized claims topic. Completing the following basic NFIP courses Introduction to Flood Claims (IS-1112), Adjuster Customer Service (IS-1107), and NFIP Claims Review for Adjusters (IS-1104) are recommended.

   

   

• Insuring Condominiums (IS-1108)

  Take the Insuring Condominiums training course now. With a growing number of condominium developments throughout the US, particularly in the most flood-prone states, insurance agents can expand their book of condominium business by writing coverage through the NFIP. Insuring Condominiums provides a broad overview of the different ways that condominiums can be insured through the Program. Short video segments guide insurance agents through the key elements they need to know to effectively write condominium exposures.