An insurance adjuster examines a home damaged by severe storms.

Gallatin, Tenn., April 15, 2006 -- An insurance adjuster examines a home damaged by severe storms. Middle Tennessee was recently hit by a series of tornadoes that damaged homes and office buildings. Leif Skoogfors/FEMA Photo by Leif Skoogfors - Apr 13, 2006 - Location: Gallatin, TN

Adjuster Authorization Overview

Qualified applicants applying for a National Flood Insurance Program (NFIP) Adjuster Authorization are granted a Flood Control Number (FCN) through the Adjuster Authorization process administered by the NFIP Bureau & Statistical Agent on behalf of FEMA.

All qualified applicants are subject to NFIP standards and requirements. NFIP standards and requirements for Adjuster Authorization may be viewed here.

New applicants and adjusters seeking upgrades to their existing authorizations are required to submit a completed application to the NFIP Bureau & Statistical Agent. NFIP adjusters who are seeking to maintain their active status with no change to their existing authorization are not required to submit a new adjuster authorization application. Once attendance is verified at an annual NFIP Adjuster workshop for the current calendar year, previously authorized adjusters are automatically updated in the database maintained by the Claims Administration team. New applicants as well as existing NFIP adjusters are required to attend an annual NFIP Adjuster workshop for the current calendar year in order to maintain active authorization status.

The Adjuster Authorization Application, FEMA Form 086-0-21, may be downloaded at:

FEMA Form 086-0-21

The authority to collect the information is Title 42, U.S. Code, Section 4001-4028

Adjuster Authorization Submission and Questions

The completed Adjuster Authorization Application should be transmitted to the NFIP Bureau & Statistical Agent via any of the following methods:

Contact Information

Email to: NFIPClaimsMailbox@fema.dhs.gov 

Fax to: 301-577-3421; or

Mail to:
Claims Administration Team
NFIP Bureau & Statistical Agent
P.O. Box 310
Lanham, MD 20706

If you have specific questions in regard to the NFIP Adjuster Authorization process or your Flood Control Number (FCN) card, please direct your questions to: NFIPClaimsMailbox@fema.dhs.gov.

Please remember to check your SPAM folder if you are anticipating a response to any inquiry.